Refund Policy | TT Aquarium & Pets

Effective Date: 2026.01.01

At TT Aquarium & Pets, all sales are subject to the following refund policy.

Live Animals — NO REFUNDS

• All live animals are final sale.
• We do not offer refunds, exchanges, or store credit for live animals under any circumstances, including but not limited to:
• Change of mind
• Compatibility issues
• Behavioral concerns
• Illness or injury occurring after leaving our care
• Once a live animal leaves our premises, full responsibility transfers to the customer.

Care & Grooming Services — NO REFUNDS

• All grooming and care services (including wing trimming, nail trimming, beak care, and consultations) are non-refundable once performed.
• By booking and receiving a service, the customer acknowledges the inherent risks associated with handling live animals.
• No refunds will be issued for dissatisfaction with results or changes in the animal’s behavior.

Supplies & Accessories

• Non-living products may be eligible for refund or exchange within 7 days of purchase if:
• The item is unused
• In original packaging
• With proof of purchase
• Opened, used, or damaged items are not eligible for refund.

Non-Refundable Items

The following items are non-refundable:
• Live animals
• Grooming and care services
• Custom or special-order items
• Gift cards
• Clearance or sale items

Chargebacks & Disputes

• By completing a purchase or service, the customer agrees not to initiate chargebacks or payment disputes for non-refundable items.
• Unauthorized chargebacks may result in refusal of future service.

Final Decision

• All refund decisions are made at the sole discretion of TT Aquarium & Pets, in accordance with applicable consumer protection laws.

Contact

If you have questions about refunds, please contact us before making a purchase or booking a service.