Effective Date: 2026.01.01
At TT Aquarium & Pets, all sales are subject to the following refund policy.
Live Animals — NO REFUNDS
• All live animals are final sale. • We do not offer refunds, exchanges, or store credit for live animals under any circumstances, including but not limited to: • Change of mind • Compatibility issues • Behavioral concerns • Illness or injury occurring after leaving our care • Once a live animal leaves our premises, full responsibility transfers to the customer.
Care & Grooming Services — NO REFUNDS
• All grooming and care services (including wing trimming, nail trimming, beak care, and consultations) are non-refundable once performed. • By booking and receiving a service, the customer acknowledges the inherent risks associated with handling live animals. • No refunds will be issued for dissatisfaction with results or changes in the animal’s behavior.
Supplies & Accessories
• Non-living products may be eligible for refund or exchange within 7 days of purchase if: • The item is unused • In original packaging • With proof of purchase • Opened, used, or damaged items are not eligible for refund.
Non-Refundable Items
The following items are non-refundable: • Live animals • Grooming and care services • Custom or special-order items • Gift cards • Clearance or sale items
Chargebacks & Disputes
• By completing a purchase or service, the customer agrees not to initiate chargebacks or payment disputes for non-refundable items. • Unauthorized chargebacks may result in refusal of future service.
Final Decision
• All refund decisions are made at the sole discretion of TT Aquarium & Pets, in accordance with applicable consumer protection laws.
Contact
If you have questions about refunds, please contact us before making a purchase or booking a service.
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